Effective date: July 28, 2026
15-minute request window
Cancellation and order-change requests must be submitted within 15 minutes after purchase and before processing begins. Email contact@nocteyewear.com immediately with the order number, checkout email, and requested change.
Submitting a request within 15 minutes does not guarantee that it can be completed if processing has already started, but we will review the order status as quickly as reasonably possible.
Changes we may be able to review
- Cancellation of the entire order
- Correction of a delivery-address error
- Correction of contact information
- Removal of an item before processing
Product, color, quantity, or payment-method substitutions may require cancellation and a new order. We cannot guarantee edits after an order enters fulfillment.
After processing or shipment
Once processing begins, fulfillment partners and carriers may prevent cancellation, address changes, or redirection. If the order ships, wait for delivery and request an eligible return under our Refund and Return Policy. Do not refuse delivery without contacting us first.
If NOCT cancels an order
NOCT may cancel or limit an order for reasons including unavailable inventory, payment problems, suspected fraud, duplicate orders, pricing or description errors, or shipping restrictions. If payment was collected for a canceled item or order, it will be refunded to the original payment method.
Refund timing for cancellations
After a cancellation refund is approved, allow up to 10 business days for the bank, card issuer, PayPal, or other provider to post it. If more than 15 business days have passed after approval, contact us.
Contact
Email contact@nocteyewear.com or use our Contact page. The email timestamp is used to review whether the request was submitted within the stated window.
Company and fulfillment information
Store name: NOCT Eyewear
Company and website operator: MTG GLOBAL, LLC
Company address: 7345 W Sand Lake Rd, Orlando, FL 32819, United States
Warehouse and fulfillment information: NOCT does not operate a single customer-facing warehouse that applies to every order. Orders are fulfilled through multiple third-party supplier and logistics facilities. The dispatch facility and country of origin can vary according to the product, available inventory, and delivery destination, and may be located inside or outside the United States.
Return address: The company address above is not a return warehouse. Do not send a return there. Approved return requests receive the correct return address and instructions in writing because the destination can vary according to the item and fulfillment partner.
For complete details, see our Company & Fulfillment Information page.