Refund policy

Effective date: July 28, 2026

30-day return window

You may request a return within 30 calendar days after the order is delivered. A return must be requested and approved before any item is sent back.

How to request a return

Email contact@nocteyewear.com with:

  • Your order number
  • The email address used at checkout
  • The item you want to return
  • The reason for the return
  • Clear photos when the item is damaged, defective, or incorrect

If the return is approved, we will provide the return instructions, return destination, and the method or label to use. Items sent without prior authorization, to the business address, or to an address found elsewhere may not be accepted or identified.

Return eligibility

To be eligible, the item must be unused, unworn, unaltered, and in the same condition in which it was received. Original packaging, protective materials, and included accessories must be returned. Lenses and frames must not show scratches, wear, damage, or modification caused after delivery. Proof of purchase is required.

After receiving return instructions, send the item within 14 calendar days unless the instructions provide a different deadline.

Free return shipping

NOCT provides free return shipping for approved returns. Use the label or return method provided in our instructions so the package can be tracked and matched to the order. Shipping by a different method without written approval may not be reimbursed.

Damaged, defective, incorrect, or missing items

Inspect the order promptly after delivery. Contact us within the 30-day return window if an item is damaged, defective, missing, or incorrect. Include the order number, a description, and clear photos of the item, shipping label, and packaging when applicable. Keep all packaging until we complete the review.

If the issue is confirmed, we will provide an appropriate resolution - such as replacement, return, or refund - at no additional cost to you, consistent with applicable law.

Items that cannot be returned

The following are not eligible unless required by applicable law or the item was received damaged, defective, or incorrect:

  • Gift cards
  • Items clearly identified as final sale before purchase
  • Items showing wear, scratches, alteration, misuse, or customer-caused damage
  • Items missing original packaging or included accessories
  • Returns requested after the 30-day window

Exchanges

We do not currently offer direct exchanges. The fastest way to obtain another item is to complete an approved return and place a new order. A replacement for a confirmed damaged, defective, missing, or incorrect item is handled separately as part of the issue resolution.

Order cancellations

Orders that have not entered processing may be canceled within 15 minutes of purchase. Email contact@nocteyewear.com immediately. After processing begins, a cancellation or change is not guaranteed. If the order has shipped, wait for delivery and request a return under this policy. See our Cancellation and Order Changes Policy.

Refused, unclaimed, or returned-to-sender packages

Refusing a package or allowing it to go unclaimed does not automatically create an approved return or refund. Contact us first. If a package is returned to a fulfillment location, we will review the reason, item condition, and recoverability before confirming the available resolution.

Inspection and refunds

After the return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to the original payment method for the amount paid for the approved returned item, including applicable taxes. We do not charge a restocking fee.

Please allow up to 10 business days after refund approval for your bank, card issuer, PayPal, or other payment provider to post the funds. Processing time is controlled by the payment provider. If more than 15 business days have passed after approval, contact us.

Discounts and multi-item orders

If a return changes the eligibility for a discount applied to multiple items, the refund may reflect the discount allocated to the returned item as shown in the order. Only items approved and received as part of the return are refunded.

Contact

Email contact@nocteyewear.com or use our Contact page. Support hours are Monday to Friday, 9:00 AM-5:00 PM Eastern Time, excluding United States federal holidays. We usually reply within one business day.

Company and fulfillment information

Store name: NOCT Eyewear
Company and website operator: MTG GLOBAL, LLC
Jurisdiction: Wyoming, United States
Wyoming filing ID: 2026-001976764
Company address: 7345 W Sand Lake Rd, Ste 210, Office 3825, Orlando, FL 32819, United States

Warehouse and fulfillment information: NOCT does not operate a single customer-facing warehouse that applies to every order. Orders are fulfilled through multiple third-party supplier and logistics facilities. The dispatch facility and country of origin can vary according to the product, available inventory, and delivery destination, and may be located inside or outside the United States.

Return address: The company address above is not a return warehouse. Do not send a return there. Approved return requests receive the correct return address and instructions in writing because the destination can vary according to the item and fulfillment partner.

For complete details, see our Company & Fulfillment Information page.