Shipping policy
Effective date: July 28, 2026
Quick summary
- Processing: typically 1-2 business days
- Standard transit: typically 3-8 business days after dispatch
- Total estimated delivery: approximately 4-10 business days from the order date
- Shipping price: Standard shipping is free, with no minimum purchase
- Shipping area: eligible United States delivery addresses only
Delivery dates are estimates, not guarantees. During holidays, peak periods, severe weather, carrier disruptions, or for remote, military, territorial, or PO Box destinations, delivery may take up to 11 business days in total.
Where we ship
Checkout is currently configured for the 50 United States, the District of Columbia, United States territories included in our shipping zone, and Armed Forces address regions. We do not currently offer shipping to countries outside the United States shipping zone.
Availability for PO Boxes, military addresses, territories, and remote locations depends on the carrier and service available for the order. An address must be accepted at checkout to be eligible, and additional transit time may apply.
Shipping option and cost
One shipping option is currently offered by NOCT at checkout: Standard - Free. There is no minimum order value for this rate. Optional services purchased separately from a carrier are not included.
Processing time
Orders are typically reviewed, prepared, and released for fulfillment within 1-2 business days. Business days are Monday through Friday and exclude United States federal holidays. Orders placed on weekends or holidays begin processing on the next business day. NOCT does not promise same-day processing or a daily cutoff time.
Processing may take longer if payment, address, inventory, fraud-prevention, or order information requires review. We will contact you if we need information that prevents the order from moving forward.
Transit and total delivery time
After dispatch, Standard delivery usually takes 3-8 business days in transit. Combined with processing, the total estimated delivery time is approximately 4-10 business days from the date the order is placed.
Carrier estimates shown at checkout, in confirmation emails, or in tracking are estimates only. Delays caused by carriers, weather, customs, holidays, remote destinations, service interruptions, or events outside our reasonable control can extend delivery.
Fulfillment partners, shipment origin, and carriers
NOCT works with third-party suppliers and fulfillment partners. Depending on the product, inventory, and destination, an order may be processed or shipped from a facility inside or outside the United States. Shipment origin can therefore vary by order.
The carrier and service are selected according to availability and destination. A shipment may transfer between carriers, and the final-mile carrier can differ from the carrier shown when tracking first becomes available. We do not guarantee a particular carrier.
Tracking
When tracking is available, it is sent to the email address provided at checkout. Tracking may not update immediately after the label is created or the package is transferred to a carrier. Use the tracking link in the shipping confirmation or visit our Order Tracking page.
Multiple packages
Items from the same order may be fulfilled separately. If this happens, packages may arrive on different dates and may have different tracking numbers. Separate shipment does not create an additional shipping charge from NOCT.
Address accuracy and changes
You are responsible for entering a complete and accurate delivery address. Contact contact@nocteyewear.com immediately if you notice an error. Address changes are not guaranteed after processing begins, and carriers may not permit NOCT to redirect a package once it is in transit.
Failed delivery, refused delivery, and return to sender
A package may be returned because of an incomplete or incorrect address, failed delivery attempts, refusal, non-collection, or carrier restrictions. Contact us if tracking shows a return to sender. We will review the order and explain the available resolution. Any cost for reshipping caused by an address error, refusal, or failure to collect will be disclosed before a new shipment is arranged.
Delays, lost packages, and packages marked delivered
If tracking shows an unusual delay or the package has not arrived by the latest estimate, check the delivery location, household members, building staff, parcel lockers, and carrier updates, then contact us with your order number.
If tracking shows "delivered" but you cannot locate the package, contact the carrier and NOCT promptly. We may open a carrier or fulfillment investigation. A package is not considered lost solely because tracking is delayed; replacement or refund decisions are made after reviewing the tracking history, delivery evidence, investigation result, order facts, and applicable law.
Damaged, defective, or incorrect orders
Inspect the order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly with the order number and clear photos of the item, shipping label, and packaging. Keep the packaging until the review is complete. Confirmed problems are resolved at no additional cost to the customer.
Taxes, duties, and customs
Taxes collected by NOCT are shown at checkout where required. Because shipment origin can vary, a carrier or government authority could assess an import-related charge in an uncommon case. If you receive a request for a charge that was not shown at checkout, contact us before paying so we can review the shipment and available options.
Cancellations and returns
Cancellation requests must be submitted within 15 minutes of purchase and before processing begins. See our Cancellation and Order Changes Policy. Return eligibility and return shipping are governed by our Refund and Return Policy.
Contact
Email contact@nocteyewear.com or use our Contact page. Support hours are Monday to Friday, 9:00 AM-5:00 PM Eastern Time, excluding United States federal holidays. We usually reply within one business day.
Company and fulfillment information
Store name: NOCT Eyewear
Company and website operator: MTG GLOBAL, LLC
Jurisdiction: Wyoming, United States
Wyoming filing ID: 2026-001976764
Company address: 7345 W Sand Lake Rd, Ste 210, Office 3825, Orlando, FL 32819, United States
Warehouse and fulfillment information: NOCT does not operate a single customer-facing warehouse that applies to every order. Orders are fulfilled through multiple third-party supplier and logistics facilities. The dispatch facility and country of origin can vary according to the product, available inventory, and delivery destination, and may be located inside or outside the United States.
Return address: The company address above is not a return warehouse. Do not send a return there. Approved return requests receive the correct return address and instructions in writing because the destination can vary according to the item and fulfillment partner.
For complete details, see our Company & Fulfillment Information page.